The PC Doctor Support Button runs a package of scripts that looks at the following:
- Currently Logged in User Account
- Computer name and hardware identifiers
- Screenshots of your Current Screen and the last actions you took historically up to as many as 30 actions.
- Network and WIFI connection information and diagnostics
- Hardware Status
- Running Processes
- Recent Event Viewer Logs
- Recent Website History
- Our goal is to maintain your privacy and to just gather the key things that will help our Helpdesk help you best.
No information is sent to us until you submit your Problem Details.
If you have any other questions about the data collected, please contact support@pcdroncall.com.
A word on your responsibility when submitting information through the Support Button
It is your responsibility to make sure you are not submitting private or confidential information through the Support Button when submitting your ticket. We’ve taken precautions to securely store the information we’ve collected. However, HIPAA, SOX (and other customer-protection federal statutes covering personal information) standards still apply for information you knowingly submit electronically.
While the Support Button is designed to make reporting problems easier, you are always welcome to call our helpdesk for support.
