Over the years we’ve heard many horror stories from business owners who are frustrated with their computer support company. We heard these stories so often that we could guess the support company they were using based upon the story we heard. Then, after hiring PC Doctor, these same business owners would wonder out loud why it was so hard to depend upon their last support company when PC Doctor made it seem so easy. Frankly, we don’t know why good customer service is so difficult to acheive

So I felt it was time to publish a book on this topic to help business owners know what should be expected and how to select a great computer support company.

The ultimate small-business owner’s guide for finding a professional, competent, honest, considerate, on-time, fairly-priced and dependable computer consultant

Read this book and you’ll discover:

• The five types of technical support available, and the pros and cons of each.
• 5 critical facts you must know before moving to the cloud
• How to protect your computer systems from getting hacked and infiltrated by a viruses
• How to avoid getting ripped off, disappointed and/or paying for substandard work.
• 12 warning signs that you hired the wrong computer consultant.
• Viruses, worms, spyware and hackers: what you need to know to protect your company from invasion.
• Everything you need to know about contracts, payment schedules and rate negotiations.
• 20 revealing questions you should ask any computer consultant before giving them access to your company’s network.
• Why you need to avoid “cheap” or “bargain” computer repair shops.
• How to turn technology into a competitive advantage instead of a drain on your time, money and resources.
• Why your business needs managed services.